How do I use the Deta.e car charger?

Most homes have a Deta.e charger, though some have an Evolo unit instead — check the branding on yours before following app instructions.

The charger should have been registered for you. In your welcome pack there should be a manual with a PIN stuck inside on one of the pages. If you don’t have this — or the PIN doesn’t work (wrong barcodes and PINs have turned up in some packs) — contact Avant customer care or the site manager, as the site registers the charger and holds the details.

Download the Autel Charge app on your phone. The charger has a QR code on it which you scan in the app and it connects via Bluetooth. You will need to enter the PIN to connect.

If you lose your QR code/PIN, you can also email a photo of the charger’s side label (showing the serial number) to technical@deta.co.uk, or call Deta support on 01582 544500.

By default the charger will require you to start charging via the app — it effectively has a “lock” needing manual approval for each charge. If you’d rather just plug in and go, enable the auto start toggle in the Autel app’s settings.