My heating isn't working properly - what should I do?

Contact your builder’s customer care team, they should have verified the heating is working.

1. Check your boiler pressure (should be 1-1.5 bar when cold).
2. Check that thermostats are set correctly. If you have multiple thermostats, their zones may be reversed!
3. If some rooms are warmer than others, you may need to turn the radiator thermostat down in those rooms to help balance the heat.
4. Ensure the timer/programmer is set appropriately.
5. Try resetting the boiler (check manual).
6. A few residents have needed to have the zone valves (3 port valves) replaced, which divert water between heating and hot water. If these are not installed next to your boiler, they may be underneath the bath.

Emergency gas issues: If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately.